Cub Cadet Incorrect Chute Mast Extension Assembly - Service Advisory CC-889

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	SERVICE ADVISORY	CC-889
	HOME MAINTENANCE (Snow Thrower)
Models Affected:	2X 24 HP (31AM53SR710, 31AM53SR756).
Serial Number	Units Manufactured July 2015 through August 2015. (1G015BXXXXX through 1H315BXXXXX)
Range Affected:
Date:	September 11, 2015
Subject:	Incorrect Chute Mast Extension Assembly.

NOTE: These materials are prepared for use by trained technicians who are experienced in the service and repair of equipment of the kind described in this publication, and are not intended for use by untrained or inexperienced individuals. Such individuals should seek the assistance of an authorized service technician or dealer.

NOTE: Always wear eye protection while servicing equipment. Wear hearing protection when appropriate. Always work in a well ventilated area and follow all safety precautions when dealing with combustible materials.

NOTE: Left (LH) and Right (RH) sides are determined from the operator’s position and facing in the forward direction.

PURPOSE:

We have received reports that the incorrect chute mast extension assembly shown in Figure 1, may have been installed on the above listed Models in the affected Serial Number Range. NOTE: No hole visible below the pin.

Pin

Incorrect Chute Mast Extension 684-05035

FIGURE 1

The incorrect chute mast extension assembly can also be identified by 1/4” of the chute adapter being visible inside the chute as seen in Figure 2. This will cause the chute to make contact with the clean out tool as shown in Figure 2.

					Chute Contacting
					Clean Out Tool
	Chute

		1/4” Of Chute		Clean Out
		Adapter Visible		Tool
		FIGURE 2
Service Advisory CC-889			1 of 2

ACTION REQUIRED:

1.If the affected Models listed on Page 1 exhibit the identifiable issues shown in Figures 1 and 2, order from your parts source,

Qty. (1) 684-05109-0637 Chute Mast Extension.

2.Remove the existing Chute Mast Extension (684-05035-0637) and place in your parts inventory.

3.Install the 684-05109-0637 Chute Mast Extension shown in Figure 3. NOTE: When assembled a hole is visible below the pin.

Pin

Hole

Correct Chute Mast Extension 684-05109

FIGURE 3

The correct chute mast extension assembly allows the chute adapter to be flush with the top of the chute as seen in Figure 4. This will cause the chute to clear the clean out tool as shown in Figure 4.

Chute Not Contacting

The Clean Out Tool

Chute

Chute Flush With		Clean Out
Chute Adapter		Tool

FIGURE 4

4. Submit a warranty claim for parts & labor, (one Snow Thrower per claim).

Warranty: Normal warranty terms apply. Indicate Service Advisory CC-889 and 684-05035 as the original failed part on the claim. Repair time allowance is 0.3 Hrs.

Mandatory>>>When completing the warranty claim, select the drop down text shown below for the following claim fields:

GROUP CODE: New Service Parts		FAIL CODE: Incorrect Part
WORK PERFORMED: Type In Install 684-05109 Mast Chute Extension
SERVICE MANAGER	PARTS MANAGER	SALES MANAGER	SERVICE TECH.	SERVICE TECH.
		Circulate and Initial

Service Advisory CC-889

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